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Services

Norima Consulting provides comprehensive services for new or existing ServiceNow customers. We strive to provide simplified service solutions that deliver against your stated business issues while minimizing complexity. Whether you are a new ServiceNow customer seeking an implementation or a current ServiceNow customer seeking enhancements, our team of ServiceNow certified Administrators, Implementation Specialists, and Application Developers leverages years of ServiceNow experience for common sense, best practice service delivery.

Implementation

Out of the box, ServiceNow applications are designed to be near ready for production in the most basic of deployments. The successful implementation addresses the remainder: the configurations, settings, and customization needed to solve the unique business issues used in your decision to leverage the ServiceNow platform. Norima carefully evaluates these business issues to architect the lowest viable solution; avoiding over-customization and unnecessary time, expense, and complexity. Norima delivery teams, led by Managing Consultants with years of successful project planning and solution delivery experience, draw on their collaborative expertise to deliver low-risk implementations with fast time-to-value. Business issues, often neglected in a generic quick-start, are kept at the forefront while crafting simplified, ideal instances.

Custom Development

The need for an efficient way to develop custom solutions to solve unique business problems brought Norima and ServiceNow together. Norima will architect your instance with the lowest viable solution possible that resolves your focused business issues. The out-of-the-box functionality of ServiceNow is powerful, but often not specific enough to solve the unique challenges your business faces. Custom Development on the ServiceNow platform allows you to avoid point solutions, while getting specific relief to any business challenge.

Virtual Admin

Virtual Administration allows you a scalable path to supplement or replace your in-house administrative and development staff. With a subscription of monthly hours for access to ServiceNow technical expertise, our team of ServiceNow experts cover a full range of SLA-tracked support including: Administration, Enhancements, Development, and Technical Guidance. You drive prioritization of work, how to use the hours, releases, and so forth. We provide flexible options to suit your unique needs–anything from tiered monthly plans to a fixed quantity of hours to consume.

Optimization/Health Checks

Over time, all ServiceNow instances risk performance degradation. Overlooked error logs can wreak havoc on upgrades: breaking integrations and custom configurations. Orphaned records build up as the system is used over time, especially after role changes and staffing cycles. Role allocation creeps over time as well, potentially putting you at license compliance risk, or paying for licenses unnecessarily. Take advantage of the constantly evolving new platform features with confidence during upgrades, leveraging these platform options as ServiceNow intended.

PPM as a Service

Norima provides the full Project Portfolio suite in a domain separated, managed instance. This service supports organizations needing Project Portfolio Management solutions without the overhead of a ServiceNow production instance to maintain. Services include: Ideation & Demand Management, Resource Management, Time & Cost Management, Project Management, Agile Development, Test, and Portfolio Management.

Organizational Change Management

ServiceNow is disruptive. The ease in which work is requested, routed, fulfilled, and reported after maturing processes is not always embraced by stakeholders in the organization. Norima helps manage the transition from a current to a future state, ensuring the likelihood that individuals and organizations will effectively shift to achieve expected benefits. After evaluating the change impact and readiness, we formulate a strategy and formal plan to engage stakeholders in the process. The plan is then executed, measuring effectiveness and progress against the expected benefits and business objectives.

Training

We provide flexible training options for the varied ServiceNow roles across your environment. The offering is in response to requests from existing ServiceNow customers looking to address training gaps after previous engagements with other Services providers in the ServiceNow ecosystem. While Norima Service projects include train-the-trainer and knowledge transfer as standard process, customers often seek a supplemental training source for administrators or other users in the instance. Our ServiceNow experts coach and train using out-of-the-box methods as a foundation, adding layers as needed based on your unique requirements.