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Increase Customer Satisfaction by Solving Issues Faster

  • Download the 2017 Intergram Customer Service Management Report Highlighting the 3 Common Characteristics of Organizations Providing the Highest Levels of Customer Service

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Solutions

Customer Service Management

Only ServiceNow® reduces costs while improving customer satisfaction by proactively preventing calls, connecting teams to fix issues, and enabling an effortless experience—all on a single platform.

Customer Service is a team sport. Drive customer loyalty and support efficiency by connecting resolution teams across the organization to collaborate on problems. CRMs are for sales. Instead, take a service management approach, focused on engagement, diagnosis, resolving issues, and optimization to avoid future issues.

“ServiceNow® CSM is a game-changer for us. Out of 5,500 events per day, only 650 need individual attention, and opening a ticket is now 8x faster. This is amazing.”

Eyal Lubin

Service Operations Director, NICE