Today’s workforce expects consumer-grade service experiences, but HR is too busy manually responding to repetitive employee inquiries, leading to lengthy resolution times and frustrated employees. With ServiceNow®, you can make service delivery more efficient for HR and provide fast and personalized employee service, even for cases that require action from other departments. Employee productivity and satisfaction will rise, and so will HR’s reputation.
“Before, onboarding a new associate would take 60 to 80 interactions. Now, we’ve brought that down to fewer than 8.”Brian Wagstaff